Operations Management

DEFINITIONS OF OPERATIONS MANAGEMENT

1. Operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs (Heizer/Render, Operations Management, 8th edition)

2. Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services (Chase, Jacobs and Aquilano, Operations Management for Competitive Advantage, 11th edition)

3. Operations is responsible for supplying the product or service of the organization. Operations managers make decisions regarding the operations function and its connection with other functions. The operations managers plan and control the production system and its interfaces within the organization and with the external environment

4. Operations management is about how organisatioons produce or deliver the goods and services that provide the reason for their existence. Operations can be seen as one of many functions within the organization (Albert Porter, Operations Management, 2009)

5. operations management is Design, execution, and control of a firm's operations that convert its resources into desired goods and services, and implement its business strategy (businessdictionary.com)

DEFINITIONS OF TOTAL QUALITY MANAGEMENT (TQM)


1. A holistic management philosophy that strives for continuous improvement in all functions of an organization, and it can be achieved only if the total quality concept is utilized from the acquisition of resources to customer service after the sale. (Kaynak, 2003).

2. A fhilosophy or an approach to management made up of a set of mutually reinforcing principles, each of which is supported by a set of practices and techniques (Dean dan Bowen, 1994)

3. An integrated approach to achieving and sustaining high quality output, focusing on the maintenance and continuous improvement of processes and defect prevention at all levels and in all functions of the organization, in order to meet or exceed customer expectations (Flynn, Schroeder, dan Sakakibara (1994).